Front Desk Leader - Guest Services Manager

Valor Hospitality; Grimsby; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discounts

Free on-site parking

Health & wellbeing programme

Company events

Discounted or free food

Career growth opportunities

Job summary

Valor Hospitality is seeking a Guest Services Manager for Hampton by Hilton Liverpool John Lennon Airport. This hands-on leadership role guides the front desk and hotel operations, ensuring brand standards and outstanding guest experiences.

You’ll lead shifts, coach team members, handle guest feedback, and manage payroll, rotas and stock. Competitive salary of £29,140.80 per year, 40 hours a week across five days, in-person work at the airport hotel.

Qualifications

• Experience as Duty Manager or Guest Services Manager.
• Experience using Opera (preferred).
• Excellent communication and phone etiquette.
• Strong customer service skills with a problem-solving mindset.
• The ability to multitask and prioritise in a fast-moving environment.
• Good attention to detail and solid computer skills.
• Additional languages are a bonus, but not essential.

Responsibilities

• Leading front desk operations and acting as Duty Manager when required
• Delivering warm, confident, and professional guest service at all times
• Handling guest feedback, issues, and complaints with care and confidence
• Supporting check-in and check-out, payments, and guest queries
• Mentoring and developing front office team members
• Managing rotas, payroll input, stock taking, and ordering
• Ensuring brand standards, cleanliness, and presentation are always on point

Skills

Leadership

Front desk operations

Customer service

Communication

Opera system

Multitasking

Tools

Opera

Job description

Valor Hospitality is seeking a Guest Services Manager for Hampton by Hilton Liverpool John Lennon Airport. This hands-on leadership role guides the front desk and hotel operations, ensuring brand standards and outstanding guest experiences.

You’ll lead shifts, coach team members, handle guest feedback, and manage payroll, rotas and stock. Competitive salary of £29,140.80 per year, 40 hours a week across five days, in-person work at the airport hotel.