Guest Services Leader: Front Desk & Duty Manager

Valor Hospitality Partners, LLC; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Employee discounts

Health & wellbeing programme

Company events

Free on-site parking

Career growth opportunities

Job summary

Valor Hospitality Partners, LLC is seeking an experienced Guest Services Manager for Hampton by Hilton Liverpool John Lennon Airport. The role leads front-of-house operations, ensuring warm, professional service and brand standards while supporting a high-performing team.

The position is full-time, in-person at the airport hotel. A strong guest-service mindset, leadership skills, and Opera PMS experience are preferred, with competitive pay and career growth opportunities available.

Qualifications

• Experienced hotel operator with strong front-of-house knowledge and leadership style.
• Calm under pressure, clear communication, ability to bring a team along on busy days.
• Experience as Duty Manager or Guest Services Manager or similar role.
• Experience using Opera PMS (preferred).
• Excellent communication and phone etiquette.
• Strong customer service with problem-solving mindset.
• Able to multitask and prioritise in a fast-moving environment.
• Good attention to detail and solid computer skills.
• Additional languages are a bonus, not required.

Responsibilities

• Leading front desk operations and acting as Duty Manager when required.
• Delivering warm, confident, and professional guest service at all times.
• Handling guest feedback, issues, and complaints with care and confidence.
• Supporting check-in and check-out, payments, and guest queries.
• Mentoring and developing front office team members.
• Managing rotas, payroll input, stock taking, and ordering.
• Ensuring brand standards, cleanliness, and presentation are always on point.

Skills

Leadership

Front desk

Customer service

Communication

Multitask

Tools

Opera PMS

Job description

Valor Hospitality Partners, LLC is seeking an experienced Guest Services Manager for Hampton by Hilton Liverpool John Lennon Airport. The role leads front-of-house operations, ensuring warm, professional service and brand standards while supporting a high-performing team.

The position is full-time, in-person at the airport hotel. A strong guest-service mindset, leadership skills, and Opera PMS experience are preferred, with competitive pay and career growth opportunities available.