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Guest Services Manager

Portico

London

On-site

GBP 55,000

Full time

Yesterday

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Job summary

Portico seeks a Corporate Guest Services Manager to lead its welcome teams in London and Reading. The role emphasizes strategic management, ensuring exceptional service, and fostering team development across various locations. Applicants should embody leadership and innovation within a corporate hospitality context.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

Experienced Senior Manager in hospitality.
Strong time management skills to balance duties.
Excellent people and communication skills.

Responsibilities

Oversee Welcome Teams across multiple locations.
Provide strategic management support to location Managers.
Implement processes to enhance service effectiveness.

Skills

Time Management

Communication

Leadership

Education

Experience in Corporate Hospitality

HR Management Experience

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm.

Reporting into the Account Director, the successful Guest Services Manager will oversee our Welcome Teams in the south and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our Reading, Gatwick, Cambridge, Milton Keynes, Oxford, Bristol, Cardiff and Southampton based teams. They will also oversee the Regional Manager for the North, assisting with the management of their teams when needed.

Hours: 40 hours per week, as required

Salary: £55,000

Location: The successful candidate for this position can be based out of either London or Reading. However, travel to all locations will be necessary.

Qualifications

The Guest Services Manager will be an experienced Senior Manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to assist and develop our people.

Alongside their HR and management experience, the Guest Services Manager will need to demonstrate excellent time management skills to find the perfect balance between their management duties and operational duties.

Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account is always market leading!

Excellent people and communication skills will also be essential to the successful candidate, as they will need to create and maintain excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.

Additional Information

What's in it for you?

Excellent holiday allowance
Pension contributions,
Life insurance
Enhanced annual leave
Recommend a Friend Bonus Scheme
Thank you voucher scheme.
24-hour personal helpline for employees, providing counselling & information services.
Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
Our Training Academy provides excellent training and development opportunities for our people.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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