Guest Services Manager

TN United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Guest Service Manager to create unforgettable experiences for guests. This role involves orchestrating seamless guest services, collaborating with various departments, and inspiring a dedicated team to uphold service excellence. The ideal candidate will have strong leadership skills and a passion for enhancing guest experiences. Join a company that values career development and offers exciting perks, including discounts at major retailers and unlimited access to leisure clubs. If you thrive in a service-oriented environment, this opportunity is perfect for you.

Benefits

Annual Conference, Events, and Awards

Career Development Opportunities

Discounts at Major Retailers

Employee Discounts at Partner Hotels

50% Off Food and Beverage

24/7 Employee Assistance Line

Unlimited Access to Leisure Clubs

Qualifications

• Strong leadership skills and a passion for enhancing the guest experience.
• Ability to exceed guest expectations and foster a culture of service excellence.

Responsibilities

• Orchestrate seamless operations of guest services.
• Collaborate with departments to elevate service levels.
• Handle guest requests with precision and promptness.

Skills

Leadership Skills

Service-oriented Attitude

Guest Experience Enhancement

Job description

Location:

Liverpool, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

438280b7bafc

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is based at our attractive Crowne Plaza JLA hotel in Speke, L24 8QD.

• Orchestrate the seamless operation of guest services
• Collaborate with various departments to elevate service levels
• Innovate to exceed guest expectations
• Handle guest requests with precision and promptness
• Seek new ways to enhance the guest journey
• Set the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to embody our company values and culture, ensuring service excellence remains a priority. You'll foster a sales culture within our department to maximize room and M&E sales, providing guests with the best offerings.

Other titles for this role include Front Office Manager, Food and Beverage Manager, Hotel Duty Manager, Guest Experience Manager, or Hotel Services Manager.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, contact our resourcing team at [emailprotected].

• Annual Conference, Events, and Awards
• Career development opportunities and support for personal growth
• Discounts at major retailers, restaurants, and events
• Employee, Family, and Friends discounts at hotels in the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage during hotel stays
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Unlimited free access to Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Strong leadership skills, a service-oriented attitude exceeding expectations, and a passion for enhancing the guest experience are essential. If you thrive on creating positive impacts and fostering a culture of service excellence, we encourage you to apply.

Next steps

A hotel team member will contact you to schedule a 15-minute chat to discuss the role and your skills. Successful candidates will then meet the Business Excellence Manager.