Guest Services Manager

Holiday Inn York City Centre; Chester; On-site; GBP 28,000; Full time

Job summary

Join a dynamic team at a leading hotel where you will play a crucial role in delivering exceptional guest experiences. As a Guest Service Manager, you will lead a dedicated team, ensuring seamless operations and elevating service levels to exceed guest expectations. This role offers robust career development opportunities and a supportive work environment that values innovation and excellence. With attractive benefits including discounts and wellness support, you will thrive in a culture that prioritizes guest satisfaction. If you are passionate about hospitality and ready to make a positive impact, this is the perfect opportunity for you.

Benefits

Annual Conference Event and Awards

Career development opportunities

Employee discounts at hotels

50% off food and beverage

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Strong leadership skills and a service-oriented attitude.
• Passion for enhancing the guest experience.

Responsibilities

• Orchestrate seamless operation of guest services.
• Inspire and empower the Guest Service team.
• Maximize room and ME sales while ensuring service excellence.

Skills

Leadership skills

Service-oriented attitude

Guest experience enhancement

Collaboration

Education

Experience in hospitality management

Job description

Job Ref: KGH9655 Branch: Holiday Inn Chester South Location: Holiday Inn Chester South, Chester Salary/Benefits: £28k / 40 hrs contract Contract type: Permanent Hours: Full Time Shift pattern: we can be flexible - mix of early, mid, late shifts 7am-3pm / 3pm-11pm Hours per week: 40 Posted date: 03/12/2024 Closing date: 05/01/2025

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based at Holiday Inn, Chester South.

Guest Service Managers duties include:

• Orchestrating the seamless operation of our guest services.
• Collaborating with various departments to elevate our service levels.
• Constantly innovating to exceed guest expectations.
• Handling guest requests with precision and promptness.
• Proactively seeking new ways to enhance the guest journey.
• Setting the standard for service excellence.

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and ME sales while ensuring that our guests receive the best of what we have to offer.

Benefits

Our rewards package includes:

• Annual Conference Event and Awards.
• Robust career development opportunities and support for personal growth.
• Attractive discounts across many major retailers, restaurants, and events.
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).

What you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts, and Hilton. What unites us all is our values. Please view our website for more details.

Join our Kew-Team today!

Holiday Inn Chester South is a 145 Bedroom hotel on the outskirts of Historic Chester. Whether you are visiting for business or pleasure, our hotel has it all! Check in and relax in the bar, or use our gym and pool. Why not have a tasty dinner before relaxing in your room and having a great night's sleep? In the morning, there will be a Full English breakfast waiting for you and, more importantly, a smile to set you ready for the day ahead.