Guest Services Host

Staycity Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Staycity Group is expanding and seeking a passionate Guest Services Host to join their vibrant team. You will play a crucial role in welcoming guests, ensuring they receive exceptional service, and creating a warm atmosphere in the lobby and bar areas. With a focus on excellent customer service and teamwork, you’ll have the opportunity to grow and thrive in a dynamic environment that values kindness, respect, and community engagement.

Benefits

Paid family leave

Flexible working patterns

Discounted rates for overnight stays

Education Support

Volunteer days

Employee Assistance Program

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests and provide excellent service in lobby and R&B spaces.
• Create memorable experiences through effective communication and teamwork.
• Maintain cleanliness and atmosphere to enhance guest experience.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Welcome toWilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

We are on the search for our nextGuestServicesHost to work across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just anaparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. Join now and unleash your unique potential!

Benefits: We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Paid family leave

• Maternity Leave: 26 weeks fully paid (>1 year of service) 
• Paternity Leave: 6 weeks fully paid (>1 year of service) 
• Surrogacy Leave: 24 weeks fully paid (>1 year of service) 
• Adoptive Leave: 24 weeks fully paid (>1 year of service)

• Flexible working patterns including full and part time roles to support all team members
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Education Support to help you foster new skills, build confidence and flourish
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Prior experience in a similar role is helpful but full training will be provided!

What you can do for us:

• Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service.

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride.

• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.

• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.

• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.

• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.

• Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.

• Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.

• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.

• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.

• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you! Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team. So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.

Start your Wilde journey today! Take the leap and click "apply" now!