Guest Services Coordinator- FT, evening

Jefferson Health Plans; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Retirement plans

Dental and vision insurance

Job summary

Kennedy University Hospitals, Inc. seeks a Guest Services Coordinator to act as the primary visitation representative for patients and families. The role involves coordinating visits, addressing concerns and promoting a caring patient atmosphere.

The position requires 3–5 years of customer service experience, travel among hospital sites, and strong English communication. Schedule: rotating days, 11:30am–8pm, including weekends and holidays; benefits selected per hospital policy.

Qualifications

• High School graduate or equivalent preferred; college experience or higher education preferred.
• Requires 3–5 years of prior customer service experience.
• Coordinator position requires a people-oriented, personable, friendly person who can work with everyone.

Responsibilities

• Acts as the primary visitation representative for hospital patients and families.
• Proactively manages identified concerns and promotes teamwork and positive patient care atmosphere.
• Helps build relationships and fosters a supportive hospital environment.

Skills

Customer service

Interpersonal skills

Multitasking

Travel between sites

English communication

Education

High School diploma

College experience preferred

Job description

Number of Positions in Requisition

1

Job Details

The Guest Services Coordinator acts as the primary visitation representative for hospital patients, empathizing with patients and their family. This position is responsible for proactively managing any identified concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere.

Schedule: rotating days- 11:30am- 8pm, rotating weekends and holidays

Job Description

Education and Experience:

High School graduate or equivalent preferred. Prefer college experience or higher education.

Requires 3 – 5 years of prior customer service experience.
Coordinator position requires a people-oriented, personable, friendly person who is able to work with everyone.

Must be organized, able to do multiple tasks, be flexible and able to travel among the hospital sites.

Ability to read and communicate in the English language

Salary Range

$17.00 to $21.89 Hourly

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy University Hospitals, Inc

Primary Location Address

2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time(including per diemcolleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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