Medical Office Coordinator - Exeter Hospital

bilh; Exeter; On-site; GBP 18,000 - 26,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative professional to provide superior customer service to patients and clients while supporting the practice with phones, medical records, data entry, billing and scheduling.

The role includes greeting and check-in/out, scheduling appointments, arranging referrals as directed, handling mail and supplies, data entry of patient information, and assisting with provider scheduling across locations.

Qualifications

• Proficient in MS Office and strong communication skills.
• Experience in customer service and front desk duties preferred.
• Familiarity with scheduling, billing, and medical records processes may be advantageous.

Responsibilities

• Provide superior customer service to patients and clients.
• Answer and direct incoming calls, schedule appointments, check-in/out patients.
• Assist with billing tasks and data entry of charges and records.
• Review and distribute mail, order supplies, and maintain filing systems.
• Support providers with scheduling across clinic and off-site locations.
• Generate reports using company software and Excel.

Skills

MS Office

Communication

Customer service

Tools

Practice management software

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description

Provides superior customer service to patients and clients while supporting the practice with administrative duties such as phones, medical records, data entry, billing, scheduling.

Major Responsibilities

• Utilizes superior customer service skills to perform daily front office administrative duties including greeting/check-in/check-out, scheduling patient appointments, answer/directing incoming telephone calls.
• Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• Reviewing and distributing interoffice/external mail, ordering and maintaining supplies.
• Collection of payments and provides assistance to billing department to include accurate and timely entry of charges, accounts receivable entries. Participates in collection process.
• Knowledgeable of department specific software programs in order to perform accurate and timely data entry of patient information such as vaccines, test results, and surveillance.
• Creates and/or maintains filing system to include preparing charts, responding to requests for records, scanning of records into electronic medical record and retrieving files from storage.
• Provide assistance with providers scheduling at clinic location as well as off site locations.
• Generates and maintains reports using company specific software programs as well as excel.
• Provides other duties to enhance the overall operation of the organization.

Additional Skills & Qualifications

Proficient in MS Office, strong communication skill, strong customer service skills

Pay Range

$17.72 - $25.43

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled