Guest Services Attendant

Suntex Marinas; Cornholme; On-site; GBP 18,000 - 25,000; Full time

Job summary

Suntex Marinas is seeking a Guest Services Attendant in Cornholme, England. This role focuses on providing exceptional customer service in a fast-paced environment. Responsibilities include greeting guests, handling requests, answering calls, and maintaining relations with vendors. The ideal candidate will possess excellent customer service skills, a positive attitude, and strong communication abilities. Physical requirements include the ability to lift up to 30 pounds and to work flexible hours including weekends and holidays.

Qualifications

• Excellent customer service skills
• Strong communication and time management abilities
• Ability to develop partnerships with internal clients

Responsibilities

• Greet guests in a welcoming manner
• Provide high-level customer service and expedite requests
• Answer telephone calls and convey messages
• Maintain professional relationships with agencies and customers

Skills

Customer service skills

Communication skills

Time management

Positive attitude

Job description

Job Posting

Job Title: Guest Services Attendant

Department: Front Office/Store

Reports To: General Manager

Position Purpose

The Guest Services Attendant is responsible for carrying out operations for the marina and/or restaurant. The Guest Services Attendant’s primary responsibility is the customer. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. The Guest Services Attendant projects a professional company image through all types of interaction. As this is a fast-paced environment, must be able to work under pressure.

Duties and Responsibilities

• To greet and create an environment where the guests will be welcomed in an appropriate manner
• Provides the highest level of customer and guest services, expedites any and all requests from clients, guests and members.
• To answer all the telephone calls and convey the messages correctly and promptly to the appropriate persons
• Maintain a professional relationship with all agencies, contractors, vendors, and customers

Education and Experience

• Excellent customer service skills
• Must have a positive attitude
• Must have highly effective communication skills and time management skills
• Strong ability to develop partnerships with internal clients/others

Working Conditions/Physical Requirements

• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

Statement of Purpose

This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.