Guest Services Assistant

Sodexo; Addlestone; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee benefits package

Discounts & perks program

Pension scheme

Wellbeing resources

24/7 virtual GP

Job summary

Sodexo in Addlestone is seeking a Guest Services Assistant to deliver a five-star experience for employees and visitors. You will support day-to-day operations, maintain a welcoming environment and assist with reception duties in a prestigious corporate setting.

We value proactive, patient customer service and teamwork; prior reception or facilities experience helps. SIA, First Aid, Manual Handling and DSE training are required.

Qualifications

• Strong customer service background and proactive approach.
• Excellent communication and interpersonal skills.
• Experience in reception, facilities or guest services is desirable.
• Required: SIA, First Aid, Manual Handling and DSE training.

Responsibilities

• Welcome visitors and manage registration, passes and reception duties.
• Answer calls and provide a professional switchboard service.
• Manage mail, parcels, couriers and office supplies.
• Support meeting room bookings and catering coordination.
• Log helpdesk requests and monitor progress.
• Support site security, access control, keys and CCTV when needed.
• Maintain a safe, clean and well-presented workplace.
• Build relationships with clients and colleagues and external suppliers.

Skills

Customer service

Reception

Communication

Multitasking

Job description

The following content displays a map of the jobs location - Addlestone

• Plus our Sodexo employee benefits package

Guest Services Assistant

Addlestone, KT15 2NX

A role that keeps everyone smiling.

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!

We're looking for a professional, proactive and customer-focused Guest Services Assistantto join our team in a prestigious corporate environment, where delivering an exceptional first impression and a five-star customer experience is at the heart of everything we do..

You will play a key role in delivering an exceptional customer experience, supporting the smooth day-to-day running of the site and ensuring a welcoming, safe and professional environment for employees, visitors and contractors.

What you'll do:

Welcome visitors and manage visitor registration, access passes and reception duties.

Answer telephone calls and provide a professional, friendly and efficient switchboard service.

Manage incoming and outgoing mail, parcels, couriers and office supplies.

Support meeting room bookings and liaise with the Hospitality Team regarding catering requirements.

Log helpdesk requests, monitor progress and elevate issues where necessary.

Support site security, including access control, keys, CCTV and building opening and closing where required.

Monitor facilities, report faults and help maintain a safe, clean and well-presented workplace.

Maintain accurate records and complete reports as required.

Build positive relationships with clients, colleagues, visitors and external suppliers.

Follow all company policies and health and safety procedures.

What you'll bring:

You will have a strong customer service background and take pride in delivering a high standard of service. You will be organised, reliable and confident managing multiple tasks in a busy environment.

You will also have:

Excellent communication and interpersonal skills.

Strong attention to detail and the ability to prioritise workloads.

A proactive approach to problem-solving.

The ability to work independently and as part of a team.

A professional, calm and helpful manner.

Experience in reception, facilities, mailroom or guest services is desirable

Qualifications and training

Required: SIA, First Aid, Manual Handling and Display Screen Equipment (DSE) training.

Why Sodexo?:

Working with Sodexo is more than a job; it's a chance tobe part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications