Guest Services Ambassador

JLL; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

JLL is seeking a Guest Services Ambassador to provide the highest levels of client and visitor care in a fast-paced environment. You will manage front desk duties, host visitors, and support the customer experience across the building.

The role requires standing and hosting throughout the day, with hours roughly 07:30–17:30 on a Monday–Friday rota. You will liaise with PA/EA teams, deliver warm welcomes, and maintain immaculate guest spaces while solving enquiries.

Qualifications

• Proven track record in fast-paced customer service settings.
• Experience welcoming visitors and managing front desk operations.
• Positive, proactive attitude with a solution-focused mindset.
• Comfortable using Microsoft Office for daily tasks.

Responsibilities

• Provide a warm, courteous welcome to visitors.
• Host the main reception area and energise the space.
• Liaise with clients and hosts, acting as a concierge touchpoint.
• Ensure spaces are immaculate and report issues promptly.
• Handle enquiries in person, by phone, or email.
• Coordinate with PA/EA teams as required.

Skills

Customer service

MS Office

Front desk

Communication

Adaptability

Tools

Microsoft Office

Job description

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care. To provide service excellence and to ensure that the visitor experience is seamless, and all reception duties are attended to. Responsible for the guest service duties onsite, supporting each element of the guest service operation, and ensuring that all functions are carried out in accordance with stipulated protocols and procedures.

A guest services who has an instinctive customer centric approach that anticipates our HSBC colleagues & customer’s needs and lives the CX Vision: “We pledge to create exceptional, memorable experiences for HSBC colleagues and customers”

This role reports to the Workspace Experience and Operations Manager

Working hours/pattern

Core service hours of Guest Services are 07.30-17.30. These hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.

About the role

Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). The role is based in the lobby, reception areas. Additional this would cover across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to and visitors are hosted to ensure a smooth operation is carried out in the building.

Key Responsibilities

Service Excellence

• To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
• To host the main reception area energising the space and creating lasting impressions
• To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
• Communication between team members to ensure smooth transitions throughout the building
• Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
• Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop expertise of business operation and client knowledge to exceed in service delivery

Experience And Skills Required

• Proven track record in fast-paced customer service settings where you've successfully managed multiple requests and priorities
• Comfortable using Microsoft Office applications (Outlook, Word, Excel, Teams) for daily tasks
• Previous experience welcoming visitors and managing front desk operations in a professional environment
• Positive, proactive attitude with a solution-focused mindset
• Adaptable approach to changing priorities and workplace needs