Guest Services Agent

Grupo SmartRental; Liverpool; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a dynamic hospitality team at a leading company in property management. You will assist guests with essential services, ensuring a pleasant stay while also engaging in administrative functions. This role requires empathy, initiative, and effective communication to meet guest needs.

Benefits

Permanent contract (40h/week)

Competitive salary

Professional development opportunities

Discounts on hotels, restaurants, and events

Perks at Work platform discounts

Qualifications

• Minimum 1 year experience in a similar role.
• High level of English; additional languages valued.

Responsibilities

• Assist with guest billing and administrative functions.
• Manage check-in/check-out procedures and guest inquiries.
• Address guest requests and complaints with empathy.

Skills

Customer Service

Communication

Empathy

Tools

PMS (Property Management System)

Job description

Join our SmartRental team!

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

What will you do?

• You will help with guest billing, as well as develop administrative and business functions in line with their job
• You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment
• You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants or means of transport
• You will satisfy the requests of the guest, providing advance solutions, unique and personal and will attend to their complaints and claims, informing the superior to solve them
• You will answer requests received by phone and/or email, among others about the stay, reservations or external partners who want to contact the team
• Last but not least, you should show empathy and initiative in relation to the needs of the customers

What do we look for?

• At least 1 year of previous experience in a similar position
• Management of hotel and reservations PMS
• High level of English
• Other languages will be valued

What do we offer?

• Permanent contract (40h/week)
• Competitive salary.
• Possibility of professional development and growth within an expanding company.
• Discounts on our hotels, restaurants, and events.Additionally, we also offer discounts in multiple sectors through the Perks at Workplatform.