Guest Services Agent

SmartRental Group; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic and ambitious company as part of the SmartRental team in Liverpool. You will assist guests with varying tasks including check-in, billing, and providing local information. With a focus on exceptional customer service, this permanent position offers growth opportunities and competitive salary. We seek candidates with hospitality experience and a dedication to guest satisfaction.

Benefits

Permanent contract (40h/week)

Competitive salary

Professional development opportunities

Discounts on hotels and restaurants

Discounts in various sectors through Perks at Work

Qualifications

• At least 1 year of previous experience in a similar position.
• High level of English; other languages valued.

Responsibilities

• Help with guest billing and business functions.
• Participate in check-in/check-out functions.
• Provide information to guests about the city and accommodations.
• Satisfy guest requests and handle complaints.

Skills

Customer Service

Empathy

Initiative

Communication

Tools

Hotel and Reservations PMS

Job description

Join our SmartRental team!

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

What will you do?

• You will help with guest billing, as well as develop administrative and business functions in line with their job
• You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment
• You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations of restaurants or means of transport
• You will satisfy the requests of the guest, providing advance solutions, unique and personal and will attend to their complaints and claims, informing the superior to solve them
• You will answer requests received by phone and/or email, among others about the stay, reservations or external partners who want to contact the team
• Last but not least, you should show empathy and initiative in relation to the needs of the customers
  
  

What do we look for?

• At least 1 year of previous experience in a similar position
• Management of hotel and reservations PMS
• High level of English
• Other languages will be valued
  
  

What do we offer?

• Permanent contract (40h/week)
• Competitive salary.
• Possibility of professional development and growth within an expanding company.
• Discounts on our hotels, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Perks at Work platform.