Guest Service Supervisor

Lighthouse Hotel Management; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hotel management company is seeking a Guest Service Supervisor to provide excellent customer service at the Holiday Inn Express Liverpool Central. The ideal candidate must have strong administration and communication skills and a passion for hospitality. Responsibilities include supporting front of house operations and ensuring guest satisfaction. The role offers competitive salary, training opportunities, and employee benefits. Join our inclusive team and contribute to creating memorable experiences for guests.

Benefits

Competitive salary

Career growth opportunities

24/7 access to online GP

Employee discounts

Uniform provided

Meals on duty provided

Death in service benefit

Qualifications

• Proven track record in a similar supervisory role.
• Ability to work in a dynamic environment.
• Strong communicator with a positive attitude.

Responsibilities

• Deliver excellent customer service to guests.
• Assist in all areas of front of house operation.
• Maintain a smart professional appearance.

Skills

Customer service

Administrative skills

Communication skills

Team player

Job description

Lighthouse Hotel Management are recruiting for the exciting role of Guest Service Supervisor at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation. This exciting role provides an excellent opportunity to join the team and be part of an iconic-branded hotel in a busy competitive market place.

What Are We Looking For?

• Personal motivation
• A real team player with a passion for delivering great hospitality.
• A great personality and be genuine, approachable and attentive.
• A proven track record in a similar supervisory role
• Good organisation, communication and planning skills gained through previous experience

Experience Required

• Ability to work in a dynamic and fast-moving environment.
• Have high energy and a fearless do-it-yourself attitude.
• Desire to learn and develop.
• Strong communicator that loves to chat to our guests.
• Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile.
• Smart professional appearance
• A sense of humour

Nice to Have

• Hotel reception experience.
• Hotel kitchen experience.
• A good working knowledge of hotel systems is desirable but not essential.
• Ability to work under pressure independently.

Where Will You Be Working?

The Holiday Inn Express Liverpool Central is a new hotel opened under the IHG Holiday Inn Express Brand. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

What’s In It for You?

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & Meals on duty provided
• Death in service benefit for contracted employees

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.