Guest Service Representative/ Night Audit - Part Time

InnVest Hotels; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hotel chain is seeking a part-time Guest Service Representative/Night Auditor to create a welcoming environment and manage guest services. This role involves registering guests, handling reservations, and ensuring accurate billing, all while maintaining high standards of guest satisfaction. Ideal candidates will have strong communication and organizational skills, along with a commitment to delivering exceptional service.

Qualifications

• Excellent communication skills in English.
• Professional work ethic and appearance.
• Availability to work day, evening, and night shifts.

Responsibilities

• Create a welcoming environment for guests.
• Manage reservations and guest check-outs.
• Balance daily charges and prepare reports.

Skills

Communication

Organizational skills

Interpersonal skills

Administrative skills

Guest service principles

Education

High school diploma or equivalent

Tools

Computerized systems

Job description

Guest Service Representative/ Night Audit - Part Time

Job Category: Limited Service Hotels

Requisition Number: GUEST001561

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• Posted: May 20, 2025
• Part-Time
• On-site

Locations

Showing 1 location

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels, making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse, from Vancouver, BC to Corner Brook, NL, and experientially diverse, from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

Activities

The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to:

• Create a welcoming environment for guests.
• Register guests and assign rooms, accommodating special requests whenever possible.
• Complete pre-registration and blocking of rooms for reservations/guest arrival.
• Understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and promote other hotel services.
• Coordinate room status updates with the housekeeping department by notifying them of check-outs, late check-outs, early check-ins, and special requests.
• Manage reservations, including taking new reservations, understanding cancellation procedures, and processing guest check-outs.
• Post and file all charges to guest, master, and city ledger accounts.
• Work closely with all hotel departments to improve service delivery and efficiency.
• Coordinate guestroom maintenance work with engineering and maintenance teams.
• Report any unusual occurrences or requests to the manager or supervisor.
• Register guests into their rooms, check out guests, settle accounts, and verify payments (cash, debit, credit), maintaining a float.
• Post guest charges, compute bills, collect payments, and make changes following all cash handling procedures.
• Balance daily charges across departments, prepare reports, and ensure accurate documentation.
• Run nightly computer processing to reset for the next day’s operations.
• Audit income postings and charges, record and balance staff and house charges.
• Prepare and transmit credit card deposits and process city ledger work to accounting.
• Know safety and emergency procedures, and adhere to accident prevention policies.
• Maintain a tidy and organized work environment, especially in the lobby.
• Follow all health and safety guidelines and standards.

Competencies We Are Seeking

• Excellent communication skills in English.
• Ability to speak, read, write, and understand the primary language(s) used in the workplace.
• Excellent organizational, interpersonal, and administrative skills.
• Proficiency with computerized systems.
• Knowledge of guest service principles and a desire to exceed guest expectations.
• Professional work ethic and appearance.
• High school diploma or equivalent.
• Availability to work day, evening, and night shifts, including weekends and holidays.

InnVest Hotels is an inclusive employer. We welcome applications from people with disabilities. Accommodations are available upon request during the selection process. We appreciate all applications; however, only those selected for an interview will be contacted.