Guest Service Representative

U.S.-Air-Force; Lakenheath; On-site; GBP 20,000 - 26,000; Full time

Job summary

The U.S.-Air-Force at RAF Lakenheath is seeking a NAF clerical/cashier position. The role requires shift work including days, evenings, weekends, and holidays, with 0-40 hours per week and no minimum guarantee.

Open to all applicants who meet eligibility; US citizens within 60 miles; candidates must demonstrate accurate arithmetic, customer service skills, and fluent English. UK residency considerations apply under SOFA guidelines.

Qualifications

• Must have experience in general clerical or cashier work with ability to multitask and provide quality customer service.
• Experience with arithmetic and making change when receiving payment.
• Must be able to read, speak and write English.

Skills

Customer service

Cash handling

Attention to detail

English language

Job description

About the position: This position is Non-appropriated Fund (NAF) and is located at the Liberty Lodge on RAF Lakenheath.

This position requires shift work to provide coverage on days, evenings, weekends, holidays or special situations. Scheduled hours will be 0-40 per week with no minimum guarantee.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date 01/29/2027

• Citizens of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Lakenheath, United Kingdom (UK), or will do so within the next 30 days.
• Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK.
• Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'. In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
• Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
• Must be able to read, speak and write English.