Guest Service Manager - Manchester

Rbh Hospitality Management; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Room discounts

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer a friend bonus

Flexible working

Wagestream pay

Life insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a proactive front desk leader to welcome guests and uphold high service standards. You will guide front desk agents, coordinate with housekeeping, and ensure smooth check-ins, check-outs, and accurate billing while maintaining a warm, professional environment.

Join RBH to contribute to a vibrant, guest-focused team with generous benefits and a commitment to people-first workplaces.

Qualifications

• People-person with front desk or guest services experience and leadership is a plus.
• Exceptional communication and a natural problem-solver.
• Organised and detail-oriented for reservations and billing accuracy.
• Team-focused and collaborative, supportive environment.
• Decisive and adaptable in a fast-paced, guest-facing role.

Responsibilities

• Lead the front desk team with a welcoming, proactive vibe from guest arrival.
• Oversee check-ins, check-outs, and billing accuracy.
• Provide guidance, training, and support to front desk agents.
• Handle guest inquiries, requests, and challenges with confidence.
• Coordinate with housekeeping and maintenance to manage room availability.
• Support shift planning and scheduling to keep the front desk ready.
• Maintain a polished, welcoming front desk area for memorable guest experiences.

Job description

Responsibilities

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
• Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
• Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
• Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
• Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
• Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

What we need from you

• A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year

And much much more!