Guest Service Manager

Southern Wind Group Limited; Park Central; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Career progression

Staff discount

Free meals

Annual two-person meal

TipJar tronc

Employee assistance

Company trips

Christmas day off

Annual party

Job summary

Fogo de Chão, a globally recognised restaurant brand, is hiring a Guest Service Representative in the UK. You will lead by example on the floor, foster exceptional guest experiences and support the team during busy service periods.

The role offers a 35-hour contract with shifts across the UK, a comprehensive benefits package including staff discounts, free meals, and opportunities for progression as the brand continues its growth.

Qualifications

• Hospitality experience preferred
• Strong customer service and communication skills
• Ability to work in a fast-paced environment

Responsibilities

• Lead shifts on the restaurant floor, ensuring smooth service
• Coach and support team members to deliver exceptional guest experiences
• Maintain high operational standards and respond to business needs quickly

Job description

Join a Global Brand with Exceptional Career Opportunities

At Fogo de Chão, we're proud to be part of a globally recognised restaurant brand with over 100 locations worldwide. As we continue our exciting growth journey across the UK, there's never been a better time to join us.

Benefits of being a Guest Service Representative at Fogo de Chão

• Industry-leading career development and genuine opportunities for internal progression as we continue to grow
• Enhanced maternity and paternity pay
• 50% brand discount on food and drink
• Free meals during breaks
• A complimentary meal for two every year to celebrate your work anniversary
• Earn tronc through TipJar and enjoy exclusive employee rewards and savings with TipJar Perks
• Employee Assistance Programme
• Company trips abroad and within the UK
• Christmas Day off, plus an annual team party night every January

The total package advertised is inclusive of a £12.90 hourly rate plus approximately £7.00 per hour in tronc.

We are looking for an engaging and passionate hospitality professional to join our team as a Guest Service Representative. You will lead by example on the restaurant floor, inspiring the team to deliver exceptional service and creating memorable experiences for every guest.

We believe it is our people who set us apart. If you are passionate, warm and authentic, we'd love to hear from you. You will be a confident communicator, a natural team player and someone who thrives in a fast-paced environment. With a proactive approach and a commitment to excellence, you will champion our values and help create an outstanding experience for both our guests and your colleagues.

More about the role

As a Guest Service Representative, you will play a key role in the day-to-day operation of the restaurant, leading shifts and ensuring exceptional guest experiences are delivered consistently. Working alongside the team, you will coach and support colleagues, maintain high operational standards and respond confidently to the needs of the business as they arise.

Reporting to the Senior Leadership team, you will help create a positive, high-performing culture while ensuring service runs smoothly, standards are upheld and every guest leaves with a memorable impression of Fogo de Chão.

This is a 35-hour contract based on an annual average, meaning your weekly hours may vary throughout the year to meet the needs of the business.

About Us

At Fogo de Chão, our vision is to bring the soul of Southern Brazilian hospitality to the heart of every city. We achieve this by igniting fire and joy in everything we do, caring deeply for one another and every guest we welcome.

As a globally recognised restaurant brand, we're proud of our heritage, passionate about developing our people and committed to creating memorable experiences through exceptional hospitality. As we continue to grow across the UK, we're looking for talented individuals who want to grow with us.