Guest Service Manager

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave (1 extra day)

Enhanced maternity, adoption & shared

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn £250)

Flexible working arrangements

Wagestream

Free meals on duty

Job summary

RBH Hospitality Management operates the Hampton by Hilton Manchester Northern Quarter. We are seeking a Guest Service Manager to lead the front desk, welcome guests and ensure smooth operations from arrival to departure.

You will foster a friendly, proactive environment and uphold the brand's high service standards in a fast-paced city centre hotel. The role demands strong communication, teamwork and the ability to resolve issues quickly.

Qualifications

• Experience at front desk or guest services is required.
• Proven leadership abilities preferred.
• Strong communication and problem-solving skills.
• Highly organised and detail-oriented.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe.
• Manage check-ins, check-outs, and guest inquiries smoothly.
• Provide training and guidance to front desk agents.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Oversee reservations and billing accuracy.
• Support shift planning and maintain a welcoming lobby.

Skills

Front desk experience

Leadership

Communication skills

Problem solving

Organised

Job description

JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!

We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Nestled in Manchester’s trendy Northern Quarter, Hampton by Hilton offers 221 rooms with a fresh, modern style right in the city’s creative and cultural hub.

The hotel features a vibrant breakfast area, a 24-hour fitness center, and a cozy lobby bar, all designed to reflect the area’s unique character.

With its lively surroundings and modern amenities, Hampton by Hilton Manchester Northern Quarter provides a dynamic and inviting setting in one of Manchester’s most exciting neighborhoods.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream

• choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL

What you'll be doing.. Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.

Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.

Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.

Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.

Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.

Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.

Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.

Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.

Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.

Organised and detail-oriented, especially when handling guest reservations and billing accuracy.

Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.

Ready to make quick, confident decisions that keep things running smoothly.

High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

If at any point throughout our process you require reasonable adjustments, please contact .

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).