Guest Service Manager

Staycity Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Guest Services Manager in London. This full-time position involves overseeing front desk operations, handling guest relations, and managing staff to ensure excellent customer service. Ideal candidates should have significant management experience and outstanding interpersonal skills.

Qualifications

• At least 2 years of management experience in a fast-paced environment.
• Eager to learn and develop.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure the smooth running of the front desk daily.
• Monitor guest satisfaction feedback and resolve issues.
• Supervise department employees to maintain service standards.

Skills

Communication Skills

Customer Service

Attention to Detail

Tools

Opera

Job description

Staycity is looking for a Guest Services Manager to join the team on a full-time, permanent basis. In return, you’ll earn a highly competitive salary.

Staycity currently operates in excess of 5,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing allowing us to make our 2022 goalto make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. We are now looking for aGuest Service Managerto be a part of the family.

Staycity Group’s expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.

Key responsibilities as our Guest Services Managerwill include:

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure that payment is verified upon check-in and follow the procedure for each different payment type
• Supervise department employees ensuring the correct standards and methods of service are maintained as stated
• To anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel
• Manage and motivate a team of direct reports on a daily basis, Deputizing in the absence of the General Manager

Our ideal Guest ServicesManager will have the following skills, knowledge and experience:

• Previous management experience of at least 2 years in a fast-paced environment is essential to deliver this role
• Eager to learn and develop
• Excellent communication skills both verbal and written
• Outstanding customer service skills and attention to detail

Candidates willideally have at least 2-year previous experience working at the Front Desk in a similar property and will always strive to provide our guests with the highest standards of customer care.

Experience using Opera and excellent communication and interpersonal skills are required for this role.

Hours of Work:

It is anticipated that the successful candidate will be required to work shifts covering weekends and if and when necessary cover night shifts.

If you feel you are the right fit for this Front Office Manager role then please click ‘apply’ now! We’d love to hear from you!