Front Office Supervisor

Radisson Hotel Group; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hotel staff rates

Friends & Family discounts

Exclusive discounts on F&B and Spa

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor in Glasgow to lead the front desk team, ensure seamless guest experiences, and uphold the brand’s Yes I Can! service ethos.

The role focuses on delivering exceptional service, managing check-in/out, and maintaining a welcoming atmosphere for guests. The ideal candidate will bring a positive attitude, strong communication skills, and a passion for hospitality.

Qualifications

• Flexibility and a positive, Can-do attitude.
• An eye for detail and commitment to service excellence.
• Creative problem-solving to handle guest needs.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication and guest interaction skills.
• Experience in a similar front office role is beneficial but not required.

Responsibilities

• Supervise the front office team and lead by example.
• Ensure the guest journey and experiences are delivered to the highest level.
• Remain patient, empathetic, and host the show for guests.
• Proactively work to ensure guest satisfaction and smooth front office operations.

Skills

Flexibility

Attention to detail

Problem-solving

Teamwork

Verbal communication

Customer service

Fun at work

Experience in similar role

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Supervisorslove the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level

You will exude patience, empathy and have the personality to host the show

As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.