Guest Service Manager

Allscreens Nationwide Ltd; Epsom; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted rooms

Birthday leave

Maternity & adoption leave

Course sponsorship

Refer a friend

Flexible working

Wagestream

Life insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for our hotel in the UK. You will lead front desk operations, greet guests warmly, and coordinate with teams to ensure smooth check-ins and check-outs.

Ideal candidates are energetic, detail-focused, and capable of handling guest requests with a positive attitude in a fast-paced environment. This role offers growth within hospitality and advantages such as flexible working and wellness initiatives.

Qualifications

• Welcoming personality and guest-focused attitude
• Excellent verbal and written communication with guests and team
• Sharp attention to detail for guest requests and bookings
• Proactive, positive problem-solving under pressure
• Team player ready to support front desk operations
• Energetic, adaptable, and able to handle a fast-paced environment

Responsibilities

• Lead the front desk team with a welcoming, proactive vibe and greet guests on arrival
• Manage front desk operations: check-ins, check-outs, and guest inquiries
• Provide guidance, training, and support to front desk agents
• Handle guest requests and special arrangements with care and efficiency
• Coordinate with housekeeping/maintenance to ensure room readiness
• Oversee reservations, billing accuracy, and guest accounts
• Assist with shift planning and scheduling to keep the front desk prepared
• Maintain a polished front desk area to create a memorable experience

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solver

Team spirit

High energy & adaptability

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

We're a 10-minute drive from both

, for direct trains to London Victoria and Waterloo, and the

M25

motorway. A shopping spree at the

in Epsom town centre is a quick drive away, and you'll get to your flight at

Gatwick Airport

in 30 minutes. Business guests can entertain up to 20 clients in

meeting rooms

with countryside views, and the racecourse is great for corporate events. Local employers

,

Toyota

and

Nuffield Health

are a short drive away. Let our hotel be your base for the tennis at

Wimbledon

, 25 minutes away by car, or playing 18 holes at Epsom Golf Club, just up the road. Kids love the rides and zoo animals at nearby

Chessington World of Adventures

too.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
• Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
• Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
• Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
• Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
• Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
• Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
• Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.