Guest Service Manager

Garner Eight Acres Elgin; Elgin; Vor Ort; GBP 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Pension Scheme

Discounted Hotel Stays across our 7H

Discounted Food and Beverage acrossour

Zusammenfassung

Peoplebank is seeking a motivated Guest Service Manager to lead our guest relations team at a premier hotel in Scotland. You will ensure outstanding service delivery across all guest touchpoints and play a key role in enhancing guest satisfaction, managing performance, and upholding the hotel's reputation for excellence.

You will develop service standards, handle complex guest issues, train staff, and collaborate with other departments to deliver seamless experiences while maintaining compliance

Aufgaben

• Lead and manage the guest service team to deliver exceptional hospitality
• Develop and implement service standards and guest engagement strategies
• Handle complex guest issues, complaints, and feedback with professionalism and urgency
• Monitor guest satisfaction metrics and drive continuous improvement initiatives
• Coordinate with other departments to ensure seamless guest experiences
• Train, coach, and motivate guest service staff to achieve high performance
• Manage guest service budgets, resources, and operational workflows
• Oversee reservation management and front desk operations as needed
• Ensure compliance with brand standards, health & safety, and regulatory requirements

Jobbeschreibung

The ideal hotel choice to base yourself for a Highland adventure.

We are seeking a motivated and experienced Guest Service Manager to lead our guest relations team and ensure outstanding service delivery across all guest touchpoints. You will play a key role in enhancing guest satisfaction, managing team performance, and maintaining the hotel’s reputation for excellence.

Key Responsibilities

• Lead and manage the guest service team to deliver exceptional hospitality
• Develop and implement service standards and guest engagement strategies
• Handle complex guest issues, complaints, and feedback with professionalism and urgency
• Monitor guest satisfaction metrics and drive continuous improvement initiatives
• Coordinate with other departments to ensure seamless guest experiences
• Train, coach, and motivate guest service staff to achieve high performance
• Manage guest service budgets, resources, and operational workflows
• Oversee reservation management and front desk operations as needed
• Ensure compliance with brand standards, health & safety, and regulatory requirements

Our Values

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio