Assistant Manager

Crest Hotels Group; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Friends and Family rate

50% off Food & Beverage

Meals on duty

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Same-day online GP appointments

Milestone anniversaries

Job summary

Almondsbury Inn & Lounge in the West of England is seeking an Assistant Hotel Manager to support the General Manager in daily hotel operations, with a focus on Food & Beverage, staff leadership, and maintaining high service standards. The role is hands-on and requires strong organisational and communication skills.

You will help train colleagues, ensure safety, and deliver memorable guest experiences, stepping in for the General Manager when needed and contributing to policies and business goals.

Qualifications

• Excellent communication skills and professional manner.
• Strong organisational and numeric skills with good figures understanding.
• Attention to detail in hospitality operations.
• Self-motivated and proactive approach.
• Professional appearance and manner.
• Significant management experience in a hotel.
• F&B focus and guest service excellence.
• Familiarity with staff training and safety standards.

Responsibilities

• Support the General Manager in daily hotel operations.
• Lead the team to maintain high service standards.
• Train colleagues and ensure safe working practices.
• Deliver exceptional guest experiences and handle guest relations.
• Step in for General Manager when needed.
• Assist with implementation of hotel policies and business goals.

Skills

Excellent communication skills

Organisational skills

Numeric skills

Attention to detail

Self-motivated

Proactive

Professional appearance

Hotel management experience

Job description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Assistant Hotel Manager

The Assistant Hotel Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on Food & Beverage. The Assistant Hotel Manager will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving skills and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands‑on role for someone who can lead a team to strive for excellence.

The Assistant Hotel Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career, with the support of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.

The role of Assistant Hotel Manager will report to the General Manager and is ideal for someone who has strong demonstratable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.

Job Overview:

The Assistant Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Assistant Manager will step in for the General Manager when needed and help with the implementation of hotel policies, procedures, and business goals.

Experience & Qualifications

• Excellent communication skills and professional manner.
• Strong organisational skills, strong numeric skills, and a good understanding of figures.
• Excellent attention to detail.
• Self‑motivated and proactive approach.
• Professional manner and appearance.
• Strong demonstratable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on‑line GP appointments