Guest Service Manager: Lead Across Front Office & F&B

Holiday Inn Express Shrewsbury; Shrewsbury; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Fully funded apprenticeships

Discounts on hotel stays

Gym & leisure facilities

Wellbeing support

Zusammenfassung

Kew Green Hotels, owner of Holiday Inn Express Shrewsbury, is seeking a Guest Service Manager to lead a multiskilled front of house team and drive guest service excellence across all touchpoints. You’ll oversee Front Office, F&B and Meetings & Events, with training provided to lead confidently across all areas.

The role reports to the Hotel Manager and focuses on KPI delivery and staff development. Experience in a senior guest service role is essential, with strong leadership, communication

Qualifikationen

• Senior guest service experience in hotel operations (Front Office, F&B, M&E).
• Strong leadership and communication skills.
• Willingness to grow across all areas of hotel operations.

Aufgaben

• Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
• Drive service excellence across every guest interaction, from check in to dining
• Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
• Ensure compliance with safety, security, and operational standards across the hotel.
• Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
• Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
• Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

Kenntnisse

Guest service leadership

KPI management

Leadership & communication

Jobbeschreibung

Kew Green Hotels, owner of Holiday Inn Express Shrewsbury, is seeking a Guest Service Manager to lead a multiskilled front of house team and drive guest service excellence across all touchpoints. You’ll oversee Front Office, F&B and Meetings & Events, with training provided to lead confidently across all areas.

The role reports to the Hotel Manager and focuses on KPI delivery and staff development. Experience in a senior guest service role is essential, with strong leadership, communication