Guest Service Centre Agent (Telecoms) - Six Senses London

InterContinental Hotels Group; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel group in London seeks a Guest Service Centre Agent (Telecoms) to handle inquiries and ensure efficient phone operations. Candidates should have at least 1 year in a similar setting, excellent communication skills, and familiarity with hospitality technology. This is an in-person role, and all applicants must have the right to work in the UK.

Qualifications

• At least 1 year experience in a similar operational setting.
• Familiarity with various hotel systems including POS, PMS and CRM.
• Knowledge of guest related functions and service.

Responsibilities

• Answer all inquiries using guest names and route calls appropriately.
• Handle all local and long-distance calls.
• Update relevant guest information via app.

Skills

Customer service

Communication skills

Technical proficiency (MS Office)

Language skills (Fluent English)

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

POS systems

PMS

CRM platforms

Job description

Overview

Hotel Brand: Six Senses
Location: United Kingdom, London

As Guest Service Centre Agent (Telecoms), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Responsibilities

Duties and Responsibilities

As Guest Service Centre Agent (Telecoms), I will support the Guest Service Centre Supervisor and assume responsibility for the efficient operation in the following:

• Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
• Handle all long distance and local calls and relay messages if required.
• Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.
• Assist in booking and taking requests for reservations for any hotel outlet and Experiences requests.
• Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment. Inform any defects of equipment or PBX system.
• Update general messages and relevant information from the guest via App for internal communication.
• Knowledge of all facilities and services offered by the hotel including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
• Knowledge and strict adherence to LQA standards.

Qualifications

Qualifications

To execute the position of Guest Service Centre Agent (Telecoms), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Guest Service Centre Agent (Telecoms) at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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