Guest Service Assistant - Nights

Almondsbury Inn & Lounge; Bristol; On-site; GBP 9,600 - 13,000; Full time

Benefits offered by this job

Friends & Family rate

Food & beverage discount

Meals on duty

Hospitality rewards

Employee assistance programme

Online GP appointments

Milestone anniversaries

Job summary

Almondsbury Inn & Lounge in Bristol is seeking a Guest Service Assistant Nights to deliver a safe, welcoming overnight experience for guests. You will manage front desk duties, security checks, respond to guest inquiries, and support overnight administration to ensure the property is ready for morning arrivals.

You will build rapport with guests, collaborate with every department, and provide attentive service throughout the night to maximise guest satisfaction and uphold the hotel’s standards.

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Previous experience in a hotel or customer-facing role.

Responsibilities

• Provide overnight front desk service and guest assistance.
• Carry out security checks and overnight administrative tasks.
• Handle guest inquiries and ensure a welcoming atmosphere.
• Collaborate with other departments to support overnight operations.

Job description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Guest Service Assistant - Nights

The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues. The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.

Job Overview:

As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.

Experience & Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Strong problem-solving skills and attention to detail.
• IT and administrative skills for handling reservations and reports.
• Previous experience in a Hotel or customer-facing role.

• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments