Guest Service Assistant - Holiday Inn Express Southwark

Rbh Hospitality Management; Settle; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a front desk professional in Settle, UK, to create memorable experiences for guests from check-in to check-out. Responsibilities include handling check-ins, managing daily tasks, and providing exceptional guest service. Candidates should have strong communication skills and a welcoming personality. This role offers a vibrant, dynamic environment with numerous employee benefits, recognizing the importance of putting people first.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream option

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• A welcoming personality who loves connecting with people.
• Ability to handle guest needs and reservations effectively.
• Experience managing tasks under pressure.

Responsibilities

• Welcome guests, ensuring a memorable first impression.
• Handle check-ins, check-outs, and answer guest inquiries.
• Process bookings and payments accurately.
• Collaborate with housekeeping and maintenance swiftly.
• Maintain a professional front desk appearance.
• Manage daily tasks with efficiency.

Skills

Strong communication skills

Attention to detail

Problem-solving

Team spirit

High energy and adaptability

Job description

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

  A welcoming personality who loves connecting with people and making their day brighter.

• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

  You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• And much much more!