Guest Service Assistant

TN United Kingdom; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking hotel in the heart of Manchester as a Guest Service Assistant, where your welcoming personality and strong communication skills will shine. This role offers the opportunity to create unforgettable experiences for guests while working in a dynamic and supportive environment. You’ll be the friendly face that makes every guest feel at home, handling everything from check-ins to special requests with ease. With a commitment to diversity and wellbeing, this innovative hotel provides a range of benefits, including flexible working arrangements and a vibrant team culture. If you’re ready to make a difference in the hospitality industry, this is the perfect opportunity for you.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced maternity and parental leave

Course sponsorship

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Welcoming personality with strong communication skills.
• Problem-solver with a positive attitude in fast-paced environments.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Assist guests with inquiries and process bookings accurately.
• Collaborate with hotel departments to fulfill guest requests.

Skills

Communication Skills

Problem-Solving

Team Spirit

Adaptability

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

A design led, creatively charged, unique 6-storey hotel in the centre of Manchester. 137 rooms. Open-plan kitchen, bar, and restaurant. Meeting and event spaces.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first and last impression unforgettable.
• Handle check-ins, check-outs, drinks at the bar and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with other hotel departments to quickly handle guest requests and keep everything running smoothly.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.