Guest Service Assistant

Kew Green Group; Chester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Guest Service Assistants to ensure every guest enjoys a safe and outstanding experience. This role is essential in maintaining high service standards and achieving company objectives. You will build relationships with guests, ensuring they feel valued and appreciated, while also promoting the hotel and its services. Join a rapidly expanding global company that values diversity and inclusivity, offering robust career development opportunities and a supportive environment. If you are passionate about customer service and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Jährliche Konferenzveranstaltung und Auszeichnungen

Karriereentwicklungsmöglichkeiten

Attraktive Rabatte bei großen Einzelhändlern und Restaurants

50% Rabatt auf Speisen und Getränke

Kostenloser Zugang zu Freizeiteinrichtungen

Qualifications

• Idealerweise haben Sie Erfahrung in einem schnelllebigen, kundenorientierten Umfeld.
• Die Fähigkeit, die Bedürfnisse der Gäste vorherzusehen, ist sehr wünschenswert.

Responsibilities

• Unterstützung des Hotels bei der Erreichung aller Marken- und Unternehmensziele.
• Aufbau und Entwicklung von Beziehungen zu Gästen und deren Bedürfnisse erkennen.

Skills

Kundenservice

Technologieverständnis

Beziehungsaufbau

Problemlösungsfähigkeiten

Education

Erfahrung in einem kundenorientierten Umfeld

Tools

MS Office

Job description

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our Holiday Inn Chester South.

Guest Service Assistant duties include:

• Supporting your hotel in achieving all brand and company metrics and objectives.
• Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
• Following SOPs to ensure consistent hospitality for all guests.
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Benefits

Our rewards package includes:

• Annual Conference Event and Awards.
• Apprenticeships.
• Robust career development opportunities and support for personal growth.
• Attractive discounts across many major retailers, restaurants, and events.
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. What unites us all is our values. Please view our website for more details.

Join our Kew-Team today!