Guest Service Assistant

Holiday Inn Express Epsom; Langley Vale; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel room rates

Enhanced Maternity, adoption & shared parental leave

Flexible working arrangements

Free meals on duty

Job summary

Holiday Inn Express Epsom is looking for a Guest Service Assistant to provide an unforgettable experience for our guests. This role involves welcoming guests, managing check-ins and check-outs, and responding to inquiries.

The ideal candidate should possess strong communication skills, attention to detail, and a welcoming personality. Benefits include discounts for hotel stays and flexible working arrangements. Join our team and contribute to a positive guest experience!

Qualifications

• A welcoming personality who loves connecting with people.
• Comfortable chatting with guests and coordinating with team members.
• Ability to handle guest needs and reservations with high attention to detail.

Responsibilities

• Welcome guests and provide a memorable check-in and check-out experience.
• Handle bookings and payments accurately for a hassle-free stay.
• Assist guests with inquiries about local attractions and services.
• Collaborate with housekeeping and maintenance to meet guest requests.

Skills

Strong communication skills

Attention to detail

Problem-solving ability

Team spirit

High energy and adaptability

Job description

OUR HOTEL

We're a 10-minute drive from both Epsom station for direct trains to London Victoria and Waterloo, and the M25 motorway. A shopping spree at the Ashley Centre in Epsom town centre is a quick drive away, and you'll get to your flight at Gatwick Airport in 30 minutes. Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away. Let our hotel be your base for the tennis at Wimbledon, 25 minutes away by car, or playing 18 holes at Epsom Golf Club, just up the road. Kids love the rides and zoo animals at nearby Chessington World of Adventures too.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people.

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing ...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
• Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed.