Guest Service Assistant

Cairn Group; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht einen engagierten Guest Service Assistant, der für die Schaffung unvergesslicher Erlebnisse verantwortlich ist. In dieser vielseitigen Rolle sind Sie die erste Anlaufstelle für Gäste und sorgen für einen reibungslosen Ablauf, während Sie gleichzeitig lokale Einblicke bieten und auf die Bedürfnisse der Gäste eingehen. Mit einem starken Fokus auf Kommunikation und Kundenbeziehungen werden Sie Teil eines dynamischen Teams, das kontinuierlich wächst und sich weiterentwickelt. Wenn Sie Leidenschaft für den Kundenservice haben und in einem familiengeführten Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Zugang zu Gehalt bei Bedarf

Rabatt auf Hotelaufenthalte

50% Rabatt auf Speisen und Getränke

Spa-Rabatte

Rabatte im Einzelhandel, Kino und Freizeit

Entwicklungsmöglichkeiten

Monatliche Auszeichnungen

Langzeitdienstpreise

Mitarbeiterhilfeprogramm

Pensionsplan

Qualifications

• Erfahrung in der Hotelbranche, vorzugsweise an der Rezeption.
• Fähigkeit, Herausforderungen proaktiv zu lösen und einen hervorragenden Service zu bieten.

Responsibilities

• Gästeempfang und Bearbeitung von Transaktionen.
• Erstellung einer einladenden Atmosphäre für die Gäste.

Skills

Kommunikationsfähigkeiten

Kundenbeziehungsfähigkeiten

Flexibilität

Aufmerksamkeit für Details

Tools

Opera PMS

Job description

Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Retail, Cinema & Leisure Discounts
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant (GSA), you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you’ll also create the warm atmosphere that makes our guests feel at home in any location. In this multi-skilled role you may also be involved in reservations, sales and revenue, preparing and serving food and drinks and organising the conference and events facilities.

About you…

You'll have previous experience working within a hotel environment, preferably on Reception, and it would be advantageous if you had experience with Opera PMS. Additionally:

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

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