Guest Service Ambassador - Part Time (2 days per week)

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team as ambassadors. This part-time role focuses on creating memorable experiences for guests, ensuring satisfaction from arrival to departure. You will manage bookings, promote offers, and develop customer relationships in a supportive environment that values growth and development. With comprehensive training and opportunities for advancement, this position is ideal for those passionate about delivering excellent service and looking to build a rewarding career in hospitality.

Benefits

Comprehensive induction and training

Opportunities for advancement

Diverse and inclusive work environment

Qualifications

• Previous hotel experience preferred.
• Guest-oriented and problem solver.

Responsibilities

• Guarantee an optimal guest experience at all times.
• Process and follow up on all booking requests.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Job description

Job Description

First impressions are everything! As an ambassador, you will take care of guests from arrival to departure, ensuring they have a memorable experience with us.

Our goal is for guests to enjoy unique experiences within our Aparthotels. Our philosophy is “A Home away from Home.” Whether you have a hospitality background or not, what matters is sharing our expectations, values, and speaking the same language as our clients!

If guest experience and delivering excellent service are your passions, if you enjoy interaction, attention to detail, and sharing positive energy, you might be a great fit. Are you outgoing, caring, curious, and confident? Do friends say you are 'adagio' (at ease in Italian)? Are you looking for a career path? Join us!

At Adagio, you will discover a unique environment called The Circle, where interaction and hospitality are redefined. We aim to make our guests feel at home everywhere, creating memorable moments in our Aparthotels.

Responsibilities

• Guarantee an optimal guest experience at all times, managing situations proactively to ensure satisfaction.
• Process and follow up on all booking requests, adhering to standards and procedures including billing and cashing.
• Promote and explain our offers and loyalty programs to customers, proactively developing revenue and sales.

Growth and Development

Joining Adagio means embarking on a personal and collective adventure. We offer comprehensive induction, training, and cross-training opportunities to support your success. We are committed to internal mobility and career development, with many managers promoted from within. Benefits include opportunities for advancement, benefits from AccorHotels and Pierre & Vacances Center Parcs, and a diverse, inclusive work environment.

Qualifications

• Previous hotel experience preferred.
• Guest-oriented and problem solver.

Additional Information

This is a part-time position, 3 days per week.

The schedule includes a mix of early shifts (7:00 am - 3:18 pm) and late shifts (3:00 pm - 11:18 pm), with availability on weekdays and weekends.