Guest Service Ambassador - Part Time (2 days per week)

Accor Hotels; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a vibrant team at an innovative aparthotel where guest experience is paramount. As an ambassador, you will create memorable stays for guests, ensuring they feel at home. This role is perfect for outgoing individuals who thrive in dynamic environments. With a commitment to diversity and inclusion, this part-time position offers flexible shifts and opportunities for growth within a leading hospitality brand. If you are passionate about service and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Previous hotel experience preferred.
• Guest-oriented and problem solver.

Responsibilities

• Ensure memorable guest experiences from arrival to departure.
• Manage bookings, billing, and promote loyalty programs.

Skills

Guest Experience

Problem Solving

Detail-Oriented

Communication

Education

Hotel Management Experience

Job description

Company Description

Adagio Aparthotels

Adagio adapts to suit all guests' needs. Our ranges of serviced apartments are designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio, and Adagio Premium.

London Stratford offers spacious, comfortable apartments furnished in a warm style. Each has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel features a gym, shared kitchen, mini market, and free Wi-Fi. Whether you're here to see a show at the O2, shop at Westfield, or attend to business at Canary Wharf, we ensure a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent.
Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us and explore Accor’s limitless possibilities.
Discover your future at Accor: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

First impressions are everything! As an ambassador, you will care for guests from arrival to departure, ensuring a memorable experience.

Our goal is for guests to enjoy unique experiences within our Aparthotels. Our philosophy is “A Home away from Home.” No hospitality background? No problem! The key is sharing the same expectations, values, and language as our clients.

If you are passionate about guest experience and delivering excellent service, enjoy interaction, are detail-oriented, and energetic, you might be a perfect fit. Are you outgoing, caring, and audacious? Do friends say you are adagio (at ease in Italian)? Looking for a career? Join us! At Adagio, you will discover a vibrant environment called The Circle, where you welcome guests from arrival to departure, providing the best experience and making Adagio their preferred choice.

We want guests to feel at home everywhere. Your role is to guarantee an optimum guest experience, anticipate and manage situations to ensure satisfaction. You will process bookings, follow standards, handle billing, and promote our offers and loyalty programs to develop revenue.

Joining Adagio means embarking on a personal and collective adventure, with opportunities for growth through induction, training, and internal mobility. We are committed to your career development, offering benefits and opportunities across the AccorHotels and Pierre & Vacances Center Parcs networks. Be part of our diverse team and grow with us!

Note: This position is open to everyone as part of our diversity commitment.

Qualifications

Previous hotel experience preferred.

Guest-oriented and problem solver.

Additional Information

This is a part-time position, 3 days per week.

Rotating shifts, including early (7am-3:18pm) and late (3pm-11:18pm).

Availability to work weekdays and weekends.