Guest Service Agent

Accor Hotels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Accor Hotels as a receptionist, where your role is pivotal in creating memorable experiences for guests. You will manage arrival and departure processes, maintain guest relations, and ensure smooth communication across departments. This position offers growth opportunities within a global hospitality leader, along with exclusive employee benefits.

Benefits

Employee benefit card for discounted rates at Accor hotels

Talent development through Accor’s learning programs

Opportunities for growth within the property and globally

Contribute to community through CSR activities

Qualifications

• Previous experience as a receptionist required.
• Fluency in English and a third language is a plus.
• Aptitude for new technologies.

Responsibilities

• Manage guest arrival and departure processes.
• Maintain excellent relations with the Welcomer.
• Handle phone calls and pass information to departments.

Skills

Customer Service

Communication

Problem Solving

Education

Vocational diploma or degree in hospitality

Tools

PMS (Opera)

Windows environment

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

1. Takes care of the arrival and departure processes for guests in compliance with internal procedures.
2. Maintains excellent relations with the Welcomer, ensuring their activities complement each other.
3. Informs guests about the formalities, any particular conditions relating to their stay and the services available.
4. Handles phone calls, passes on information as necessary to other departments (Housekeeping, Engineering, Food & Beverage, etc.) and to other members of the front desk team.
5. Ensures that all guest documentation is up-to-date and available.
6. To ensure on a daily basis that you are fully aware of all arrivals to the hotel, especially VIPs and return guests, and any special requests so they can be addressed accordingly.
7. To maintain and be aware of the importance of guest recognition.
8. To ensure that the Front Desk Counter is not left unattended at any time whilst on duty.

Qualifications

1. Vocational diploma or degree in hospitality or related field.
2. Previous experience as a receptionist.
3. Computer literate (Windows environment), PMS (Opera), Tars online, and an aptitude for new technologies.
4. Languages: fluent in the national language, English, and a third language would be a plus.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.