Guest Service Agent

InterContinental Hotels Group; Greater Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Guest Service Agent to enhance guest experiences. In this dynamic role, you will be the first point of contact for guests, ensuring their needs are met with professionalism and courtesy. Your problem-solving skills will transform challenges into memorable experiences, while your communication abilities will foster lasting relationships. With a commitment to excellence, this role offers a unique opportunity to thrive in a supportive environment, complete with generous perks and career development opportunities. Join a team that values trust, support, and acceptance, and embark on a rewarding journey in the world of luxury hospitality.

Benefits

Complimentary Gym Membership

Paid Birthday Leave

Free Dry Cleaning

Employee Discounts

Qualifications

• Exceptional customer service skills to handle guest interactions.
• Ability to anticipate guest needs and provide tailored recommendations.

Responsibilities

• Provide exceptional customer service to hotel guests.
• Manage guest bookings and payments efficiently.

Skills

Communication Skills

Problem-Solving Skills

Literacy and Tech-Savvy

Front Office Experience

Tools

Opera

Job description

Hotel Brand: InterContinental
Location: Australia, New South Wales, Sydney

Hotel: Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028

InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step!

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
• Previous Front Office experience preferred.
• Experience working with Opera preferred, but not essential.

WHAT YOU CAN EXPECT FROM US:

• We give our people everything they need to succeed. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
• Complimentary membership to our hotel Gym: Fit Collective
• Paid birthday leave and proactive health days
• Free dry cleaning
• Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.