Guest Relations Officer

InterContinental Hotels Group; Street; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading luxury hotel brand as a Guest Relations Officer, where you will ensure exceptional guest experiences through personalized service and attention to VIPs. This role requires strong interpersonal and organizational skills, along with the ability to thrive in a fast-paced environment. Be part of a team that values trust, support, and diversity while rewarding your hard work with competitive salary and benefits.

Qualifications

• Experience in a luxury hotel and/or resort preferred.
• Strong interpersonal skills and excellent command of written and spoken English.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt attention to VIP guests.
• Provide special recognition and service to repeat guests and other VIPs.

Skills

Interpersonal skills

Organizational skills

Multitasking

English proficiency

Additional language skills

Job description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand.

About Us

Shaped by decades of international expertise and local insights, our passion for luxury travel spans cultures and customs. We aim to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels offers a distinctive style and ambiance, embracing every opportunity to provide our guests with a personal and enriching experience.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha, major government and corporate offices, the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings that redefine luxury.

Your Role as Guest Relations Officer

You will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention to our VIP guests from arrival to departure. Your role includes ensuring VIPs and members receive all benefits, and providing special recognition and service to repeat guests and other VIPs.

Qualifications and Skills

• Experience in a luxury hotel and/or resort preferred
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language skills are an advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask effectively

What We Offer

We reward your hard work with a competitive salary and benefits. Join us and become part of the global IHG family, where teamwork, trust, support, and diversity are valued. We appreciate the little things that make a difference to our guests and encourage continuous improvement. Visit www.careers.ihg.com to learn more about us.

Show us how your passion and personality make you the perfect fit to deliver memorable experiences to our guests.