Virtual Guest Relations Assistant for Property Management (UK-Based/Remote)

Paired; United Kingdom; Remote; GBP 25,000 - 30,000; Full time

Job summary

A serviced accommodation agency in the UK seeks a Guest Relations Assistant who excels in communication and organization. The role involves managing client reports, handling enquiries, and ensuring smooth operations. Ideal candidates are proactive, detail-oriented, and able to work remotely, contributing to a vibrant team culture that values personal growth and creativity.

Benefits

Flexible remote working

Creative freedom

Collaborative culture

Empathy and feedback valued

Qualifications

• Strong admin skills, both written & verbal.
• Fluent in English with strong interpersonal skills.
• Ability to work remotely with high-speed internet.

Responsibilities

• Manage client-based reporting and ensure files are up to date.
• Handle enquiries and perform financial reconciliations.
• Be the gatekeeper for business communications.

Skills

Communication

Organisational Skills

Problem-Solving

Time Management

Attention to Detail

Tools

Microsoft Office

Job description

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our client

Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Guest Relations Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.

Key Tasks

1. Collate reviews for our business from landlords & guests
2. Manage client-based reporting, ensuring each client file is up to date with all the necessary information
3. Ensure receipt of guest & landlord videos and opt-ins to their terms and conditions
4. Upload new houses to our database
5. Upload enquiries to our system
6. Handle enquiries from receipt through to offering out
7. Update and circulate weekly reporting
8. Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
9. Perform financial reconciliations – reconcile payments to invoices
10. Assist with ad hoc projects

Essential Skills and Qualifications

• Ability to work remotely
• Strong admin skills, both written & verbal
• Fluent in English
• Strong interpersonal skills, particularly telephone manner
• Proficient in Microsoft Office with strong IT skills
• Excellent attention to detail and negotiation skills
• Excellent organisational and time management skills
• Ability to prioritise workload and manage competing demands in a fast-paced environment
• Proactive work ethic, initiative, and team collaboration
• Ability to juggle multiple tasks effectively
• Problem-solving skills and ability to handle difficult situations and customers

Nice to Have

• Experience working in a commercial environment
• Experience delivering excellent customer service
• Experience in property or short-term rentals

Must Have

• High-speed internet
• Proficiency in Microsoft Office and access to a computer

Additional Benefits

• Flexible remote working with the UK team
• A vibrant, diverse, and collaborative creative culture
• Creative freedom and space to make your mark
• A culture that values empathy, feedback, and personal growth