Guest Relations Manager

TN United Kingdom; Reading; On-site; GBP 28,000; Full time

Job summary

An established industry player seeks a passionate Guest Relations Manager to create unforgettable experiences for hotel guests. In this rewarding role, you'll welcome visitors, gather feedback, and collaborate with various departments to ensure a seamless stay. With varied shifts and a supportive work environment, this position offers numerous benefits, including a competitive salary, complimentary meals, and career progression opportunities. Join a team that values warmth and genuine connections, and help shape memorable moments for guests every day.

Benefits

Free meals on duty

Complimentary use of Leisure Club facilities

Extra paid day off for your birthday

£20 shopping voucher

Annual 2-night complimentary stay with dinner

Exclusive £50 colleague rates for overnight stays

50% discount on Food & Beverage

31 days holiday per year

Access to discounts on retail, travel, and leisure

Health and wellbeing support via Employee Assistance Programme

Qualifications

• Proven experience in hospitality with a focus on guest relations.
• Strong communication skills and ability to build connections.

Responsibilities

• Welcome guests and build genuine connections for memorable experiences.
• Liaise with hotel departments to ensure seamless guest experiences.

Skills

Outstanding service delivery

Excellent communication skills

Motivational and delegating skills

Proficiency in IT software

Familiarity with Opera

Job description

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Join Our Team as a Guest Relations Manager at De Vere Wokefield Estate in Reading

Would you like the opportunity to create unforgettable experiences for our Hotel guests?

As a Guest Relations Manager, your mission is to welcome guests and build genuine connections, shaping memorable experiences. You will encourage feedback from guests, investigate and respond to comments via email or online, and share all feedback with relevant team members.

The role involves liaising with various hotel departments, primarily Reception, Concierge, and Housekeeping, to ensure a seamless guest experience. You will also act as the lobby host, greeting guests, answering queries, and making them feel welcome from the moment they arrive.

Knowing you’ve played a key role in creating memorable moments makes this role very rewarding!

This is a full-time position with shifts including early mornings (7am-3:30pm), late evenings (2:30pm-11pm), and middle shifts (9am-5:30pm), including weekends on a rota basis.

Your Skills and Experience:

• Proven track record of delivering outstanding service, ideally in hospitality
• Excellent communication skills, able to make people feel welcome and build genuine connections
• Ability to motivate others, delegate effectively, with an enthusiastic and caring attitude
• Comfortable with technology and proficient in IT software; familiarity with Opera is a plus but not mandatory

If you share our values of warmth, genuine approach, anticipating guest needs, and attention to detail, we invite you to join De Vere and help create memorable moments for our guests.

The Pay & Benefits:

We offer the following benefits for the Guest Relations Manager role:

• £27,500 annual salary
• Free meals on duty
• Complimentary use of Leisure Club facilities
• Extra paid day off for your birthday and a £20 shopping voucher
• Varied shift patterns to suit your lifestyle; we operate 24/7
• Annual 2-night complimentary stay with dinner at a De Vere property, plus rewards for long service
• Exclusive £50 colleague rates for overnight stays and 50% discount on Food & Beverage
• 31 days holiday per year, increasing to 33
• Access to discounts on retail, travel, and leisure through our Benefits portal
• Career progression opportunities, including apprenticeships and study support
• Health and wellbeing support via Employee Assistance Programme
• Instant access to pay through Wagestream
• Recognition programs and team events
• Company Life Assurance for financial security