Guest Relations Associate

TN United Kingdom; Newport; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht nach leidenschaftlichen Gastgebers, die als Guest Relations Associate in einem 5-Sterne-Hotel tätig werden möchten. Diese Rolle bietet die Möglichkeit, Teil eines dynamischen Teams zu werden, das sich für außergewöhnlichen Service und eine positive Gästeerfahrung einsetzt. Als 'Hospitality Hero' werden Sie die erste Anlaufstelle für Gäste sein und dafür sorgen, dass jede Interaktion einzigartig und unvergesslich ist. Mit zahlreichen Entwicklungsmöglichkeiten und attraktiven Unternehmensvorteilen ist dies eine hervorragende Gelegenheit, Ihre Karriere im Gastgewerbe voranzutreiben.

Benefits

Karriereentwicklungsschulung

Rabatte auf Essen & Getränke

Ermäßigtes Freizeitmitgliedschaft

Kostenloser virtueller Arzttermin

24/7 Wohlfühl-Hotline

NEST Rentenplan

Sozialclub

Mitarbeiterevents

Monatliche und Jahresauszeichnungen

Qualifications

• Exzellente Kommunikationsfähigkeiten und Leidenschaft für Gastfreundschaft.
• Fähigkeit, mehrere Aufgaben effizient zu erledigen.

Responsibilities

• Erster Ansprechpartner für Gäste per Telefon und E-Mail.
• Bereitstellung eines personalisierten Erlebnisses für jeden Gast.

Skills

Kommunikationsfähigkeiten

Gastfreundschaft

Aufmerksamkeit für Details

Multitasking

Verbal und schriftlich kommunizieren

Job description

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Join the ‘Greatest story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Guest Relations Associate in our 5-star hotel - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE:

• Excellent communication skills, a passion for hospitality, and a keen eye for detail
• The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets
• Exceptional service skills towards guests and colleagues with professionalism and warmth
• An in-depth understanding of The Celtic Collection and all its services
• Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
• Excellent verbal and written communication skills, creating a seamless guest experience

IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL:

• Be the first point of contact for guests via phone and email, delivering a warm and helpful service
• Provide a personalised experience, ensuring every guest interaction feels special
• Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively
• Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail

BE RECOGNISED AND REWARDED

As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US

As a Celtic Collection employee, you will be able to say –

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.