Guest Relations Officer (32 hours)

The Midland Hotel; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a vibrant team as a Guest Relations Officer at a leading hotel group, where your warm personality and dedication will create unforgettable experiences for guests. This role offers 32 hours per week, including evenings and weekends, in a dynamic environment where multitasking and guest engagement are key. Enjoy perks like special room rates, recognition schemes, and ongoing training for career progression. Be part of a community that values your hard work and supports your growth in the hospitality industry. If you thrive in a fast-paced setting and love making guests feel special, this opportunity is perfect for you.

Benefits

Special room rates

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Employee Awards Celebration

Pension Scheme

Life Assurance

Wellbeing Support

Ongoing training programmes

Qualifications

• Engaging with guests and creating memorable experiences.
• Promoting hotel services and local recommendations.

Responsibilities

• Acting as a point of contact between guests and the hotel team.
• Managing guest queries efficiently in a fast-paced environment.

Skills

Guest Engagement

Multitasking

Local Knowledge

Communication Skills

Education

Hospitality Management

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.

This role will offer 32 hours per week and will include evening and weekend shifts.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Guest Relations Officer, you will:

• Be yourself!
• Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Feel confident to promote the services that we offer at the hotel
• Act as an approachable point of contact between guests and the team
• Be able to multitask and manage guests’ queries efficiently

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!