Guest & Owner Experience Supervisor (Full Time) - Hoburne Bashley

Hoburne Ltd; New Milton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Guest & Owner Experience Supervisor, where you will play a vital role in delivering exceptional service to guests and owners. This permanent position offers a dynamic work environment, requiring strong communication and organizational skills. You will manage reception operations, assist with bookings, and ensure a seamless experience for guests. Enjoy a competitive pay package along with various perks, including discounts and access to leisure facilities. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you!

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday

Employee Assistance Programme

Qualifications

• Experience in reception or administrative roles, preferably in hospitality.
• Strong communication skills and ability to build rapport with guests.

Responsibilities

• Manage reception operations and maintain owner accounts.
• Assist guests with check-ins and inquiries, ensuring high service levels.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Financial Processes Understanding

Microsoft Office Proficiency

Education

Experience in Reception or Administrative Role

Experience in Hospitality or Holiday Park Environment

Tools

Park Management Systems

Office Software

Job description

Hoburne Bashley are looking for a Guest & Owner Experience Supervisor to join their team

The successful applicant will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.

Key responsibilities:

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish.

The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

If you feel you have the experience and the qualities, we are looking for please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.