Guest & Owner Experience Co-ordinator (Full Time) - Hoburne Bashley

Hoburne Ltd; New Milton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest & Owner Experience Co-Ordinator to enhance service delivery. The role involves managing reception operations, maintaining owner accounts, and ensuring exceptional guest experiences. The ideal candidate will have experience in hospitality, strong communication skills, and the ability to multitask effectively. This permanent position offers full-time hours with shift flexibility, including evenings and weekends.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday

Employee Assistance Programme

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality.
• Basic understanding of financial processes like invoicing and payments.
• Strong communication skills and ability to build rapport.

Responsibilities

• Manage reception operations and maintain owner accounts.
• Assist in resolving account balances and payments.
• Greet and assist guests with check-ins and inquiries.

Skills

Communication

Organizational Skills

Multitasking

Education

Experience in hospitality or administrative role

Tools

Microsoft Office

Job description

Hoburne Bashley are looking for a Guest & Owner Experience Co-Ordinator to join their team

The successful applicant will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.

Key responsibilities;

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a permanent role, offering full time hours. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish.The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

If you feel you have the experience and the qualities, we are looking for please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

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