Guest Host

Oxygen; Wilmslow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks on shift

Free & unlimited hot drinks on shift

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends

Job summary

Oxygen Park in Wilmslow, UK is seeking a friendly Guest Host to greet guests, sign-post the park, and set an exciting tone for the experience. You will be proactive in talking about upcoming events and activities to ensure guests maximise their time.

In this busy, high-energy role you’ll work with cafe, courts and parties teams to deliver the best possible customer experience for families and friends visiting the park.

Qualifications

• A genuine ambition to deliver a fun customer experience, consistently.
• Comfortable working with children and in busy environments.
• Organised and able to manage own time and learn new skills.

Responsibilities

• Greet guests and be the face of the park, ensuring a warm welcome.
• Guide guests, sign-posting the park and supporting the guest journey.
• Talk about and promote events and activities to maximise enjoyment.
• Collaborate with café, courts and parties teams to ensure smooth operation.

Skills

Guest experience

Customer service

Teamwork

Time management

Learning ability

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role. High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation. You will also talk about and sell upcoming events, current additional activities to ensure everyone makes the most out of their time with us. You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information