Guest Host

Oxygen; Bulwell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks while on shift

Free & unlimited hot drinks while on=?

Job summary

Oxygen seeks a Guest Host to be the face of the park, greeting guests and creating a welcoming, family-friendly atmosphere. You will drive a high-energy, fun customer journey and coordinate with various teams to ensure a memorable visit.

The role emphasizes friendliness, organisation, and professional communication, with opportunities to learn and grow within a busy entertainment environment. Training provided, with a focus on exceptional guest experiences.

Qualifications

• A genuine ambition to deliver a fun customer experience, consistently.
• Comfortable working with children.
• Comfortable working in a busy, fast-paced environment.
• Organised and can manage own time.
• Able to learn new skills and information.
• Great team player.
• Able to listen to and action instructions.
• Able to communicate professionally and with respect at all times.
• Excellent record of time keeping.
• Reception experience desirable.
• Sales experience desirable.
• Experience working with children desirable.

Responsibilities

• Greet guests and help set a positive tone for their visit.
• Assist with check-in, sign-posting and guiding guests through the park.
• Collaborate with café, courts and party teams to ensure clear communication and top customer experience.

Skills

Customer service

Kids friendly

Team player

Time management

Communication

Learning agility

Punctuality

Reception experience

Sales experience

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role.

High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-post the park, to building the excitement and anticipation. You'll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to listen to and action instructions
• Able to communicate professionally and with respect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable