Guest Host

Mitie Group plc.; Essex; On-site; GBP 12,000 - 17,000; Full time

Job summary

Mitie Group plc. is recruiting for a festive-season Guest Services Host at Gunwharf Quays. The role focuses on greeting guests, delivering excellent service, and sharing local information to help ensure a smooth visit.

Ideal candidates are friendly, customer-focused and flexible, able to work weekends/evenings and adapt to a fast-paced environment during the busy season at the centre.

Qualifications

• Polite and friendly demeanour.
• Works well within a team dynamic.
• Confident and outgoing in social settings.
• Flexible on weekends and evenings.

Responsibilities

• Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
• Be confident in using radios to reach colleagues or centre personnel
• Provide local information to support Tourism
• Driving Guest feedback through the Share your thoughts platform
• Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays
• Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
• Work with a positive demeanour and support others in the team when required
• Be open to change and be flexible within your team where requirements are necessary
• The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague

Skills

Polite demeanor

Team player

Confident in social settings

Weekend/evening flexibility

Job description

Bring the magic of Christmas to every guest visit at Gunwharf Quays! We are looking for enthusiastic, friendly, and customer-focused Guest Services Hosts to join our team during the festive season. As the first point of contact for our guests, you’ll play a key role in creating memorable experiences by providing outstanding service, offering centre information, assisting with guest enquiries, and helping to ensure every visit is enjoyable and stress-free.

Do you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service? We’d love to hear from you. This is a fantastic opportunity to gain valuable experience as part of a supportive and energetic team during one of the busiest and most exciting times of the year.

Person Specification:

• -Polite and friendly demeanour
• -Works well within a team dynamic
• -Confident and outgoing in social settings
• -Flexible on weekends and evenings

Main Duties:

• -Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
• -Be confident in using radios to reach colleagues or centre personnel
• -Provide local information to support Tourism
• -Driving Guest feedback through the Share your thoughts platform
• -Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays
• -Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
• -Work with a positive demeanour and support others in the team when required
• -Be open to change and be flexible within your team where requirements are necessary
• -The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague