Guest-Focused Team Member – Free Food & Growth

YO! Restaurant; Birmingham; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Grow with YO! - qualifications paid

Private medical health plan

Gym discounts

50% off food

Trip to Japan

Job summary

YO! Birmingham is seeking dynamic individuals to join our team and deliver exceptional guest experiences. You will be the face of the restaurant, greet customers, describe our dishes, upsell where appropriate, and ensure every guest leaves smiling.

We offer fantastic hours, free YO! food on shift, support to gain professional qualifications up to degree level, and wellbeing benefits including private medical cover and employee support.

Responsibilities

• You will be the face and point of contact for all our customers to see, ensuring their experience is a great one
• A bubbly disposition with a willingness to go the extra mile for our customers
• Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking
• Ensuring you are upto date with product knowledge of all our dishes
• Promoting of our menus to maximise sales opportunities
• Maintaining a safe environment for all our customers including Health & Safety, Hygiene controls and allergens intolerances
• You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests
• You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests
• You will be on the lookout to upsell to increase sales and drive repeat business
• You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile
• You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs
• You will work as a team aiming to deliver an exceptional guest experience across each & every shift
• You will be aware of how you can contribute to the success of your restaurant and its profitability
• You will be committed to the safety of our Team & Guests within the restaurant
• You will complete all cleaning tasks in a timely manner as prescribed in Trail app

Job description

YO! Birmingham is seeking dynamic individuals to join our team and deliver exceptional guest experiences. You will be the face of the restaurant, greet customers, describe our dishes, upsell where appropriate, and ensure every guest leaves smiling.

We offer fantastic hours, free YO! food on shift, support to gain professional qualifications up to degree level, and wellbeing benefits including private medical cover and employee support.