Guest‑Focused Maintenance Assistant — Hotel

Leonardo Hotels; City of Edinburgh; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers and rewards scheme

Talent referral program

Wellbeing calendar

Induction and training

Job summary

NYX Hotels Edinburgh is seeking a Maintenance Assistant to uphold high standards of safety and guest care. You will support the hotel in day-to-day maintenance, assist in safety procedures, and coordinate with departments to ensure a first-class guest experience.

A proactive, team-oriented communicator with a passion for hospitality will thrive here. Training opportunities and clear progression paths are available within the Leonardo Hotels portfolio.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.

Responsibilities

• Offer exceptional guest care at all times.
• Ensure the hotel is maintained in a first-class condition and be fully conversant with the company quality standards.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management.
• Perform room checks to complete routine maintenance and ensure prompt repairs are carried out as appropriate.
• Full knowledge of the fire procedures of the hotel, as laid down in the fire plan.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times, including but not limited to Data Protection and Health and Safety regulations, COSHH and risk assessment.
• Utilise all relevant systems correctly to complete tasks in a timely manner.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Skills

Guest care

Safety awareness

Team player

Communication

Pro-active

Job description

NYX Hotels Edinburgh is seeking a Maintenance Assistant to uphold high standards of safety and guest care. You will support the hotel in day-to-day maintenance, assist in safety procedures, and coordinate with departments to ensure a first-class guest experience.

A proactive, team-oriented communicator with a passion for hospitality will thrive here. Training opportunities and clear progression paths are available within the Leonardo Hotels portfolio.