Guest-Focused F&B Team Member — Part Time

Splendid Hospitality Group; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

EAP (Employee Assistance Programme)

Room Discounts

Food & Beverage Discounts

Life Assurance

Pension

Learning & Development

Job summary

Splendid Hospitality Group is seeking a part-time Food & Beverage Team Member for Holiday Inn London Brentford Lock. You will warmly welcome guests, guide them through menus, and deliver attentive service while maintaining high cleanliness and safety standards.

Knowledge of allergens, awareness of promotions, and teamwork across shifts are essential as you support daily outlet operations and contribute to memorable guest experiences.

Qualifications

• Knowledge of allergens and their presence in dishes and drinks.
• Ability to guide guests through menus and promotions.
• Strong commitment to cleanliness, presentation and hospitality.
• Willingness to support daily outlet operations and opening/closing procedures.
• Commitment to high standards of customer service and safety.

Responsibilities

• Welcome guests warmly and professionally, guide them through the menu and specials, and provide attentive food and beverage service that exceeds expectations.
• To be fully knowledgeable about all the allergens and their presence in the dishes and drinks offered in the outlet, and to know where to find all the information.
• To be aware of all F&B Promotions in place in the Hotel and to communicate them to guests when appropriate.
• Support daily outlet operations, including opening and closing procedures, order taking, serving, and maintaining cleanliness and presentation standards.
• Encourage the highest standards across all areas (customer service, hygiene, health and safety)

Skills

Guest service

Allergen knowledge

Promotions knowledge

Teamwork

Health & safety awareness

Job description

Splendid Hospitality Group is seeking a part-time Food & Beverage Team Member for Holiday Inn London Brentford Lock. You will warmly welcome guests, guide them through menus, and deliver attentive service while maintaining high cleanliness and safety standards.

Knowledge of allergens, awareness of promotions, and teamwork across shifts are essential as you support daily outlet operations and contribute to memorable guest experiences.