Guest-First Shift Supervisor | Hospitality Team Leader

The White Hart; Ruislip; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible shifts

Staff discount 33%

Staff discount 20%

Wagestream access

Team socials

Pension

28 days holiday

Free shares

Employee helpline

Job summary

The White Hart is seeking a Shift Supervisor to warmly welcome guests and lead a team at Castle Pubs. You’ll train and mentor staff, ensure smooth daily operations, and uphold high service and safety standards in a lively pub environment.

Join a supportive team with flexible shifts, generous dining discounts across the brands, and financial wellbeing tools. Be part of a big hospitality family with opportunities to grow.

Qualifications

• Experience in hospitality leadership and guest service delivery.
• Ability to train and develop a team to provide consistent service.
• Comfort with fast-paced shifts and maintaining standards.

Responsibilities

• Be part of the day-to-day running of the site: hosting, serving guests and leading your team.
• Be a shift leader and role model for colleagues.
• Support training and development of staff to uphold service standards.
• Maintain high standards of cleanliness and safety.

Skills

Team leadership

Guest service

Shift management

Training

Education

High school diploma

Tools

POS system

Job description

The White Hart is seeking a Shift Supervisor to warmly welcome guests and lead a team at Castle Pubs. You’ll train and mentor staff, ensure smooth daily operations, and uphold high service and safety standards in a lively pub environment.

Join a supportive team with flexible shifts, generous dining discounts across the brands, and financial wellbeing tools. Be part of a big hospitality family with opportunities to grow.